Real dispatch
SMS and email fire to the assigned agent within seconds of the form hitting the server, with the lead detail in the message body and a one-tap callback number.
CRM write, not a mockup
The lead is created in the CRM you already pay for, deduped against existing contacts, with source, rule path, and timestamp stored on the record.
Round robin and fallback
Territory and tier rules first, then even distribution inside a pod. If nobody claims the lead inside a set window, it escalates to the next agent and then to the desk.
After hours routing
A separate on-call table for nights, weekends, and vacation coverage, so a 10pm inquiry still reaches a human instead of waiting for Monday.
Speed to lead, measured
Real timestamps on every step, so response time becomes a number you can manage instead of a story everyone tells differently.
Rules you can edit
The rule table lives somewhere the broker can change it without a developer. New territory, new price tier, new agent, same afternoon.